Web portal and dashboard

Microsoft recognized that getting help on Microsoft.com for their Business Center customers was harder than it had to be due to the siloed nature of individual business units, resulting in one inconsistent experience after another. Additionally, Microsoft knew business customers were forced to spend more time and effort than necessary managing their various accounts–no central location existed where all account information was easily accessible.  

The resulting redesign focused on creating an easier process for incident submission, account and support request management. We created one portal, removing unnecessary clutter, simplifying decision trees and process flows, and a redesign of the content itself with a uniform, recognizable visual hierarchy to make the content easier to digest and understand. A dashboard was designed to give in the moment, at a glance information and updates on the customer’s existing products and support requests. The site was also redesigned to work across different screen sizes and operating systems, ensuring maximum accessibility for customers.